Refund policy

To receive information on how to proceed with a change of goods, at what costs, we ask you to contact our customer service by calling +393346105267 or by writing an email toinfo@cascinasot.com

In the e-mail you will have to communicate the order number and the accurate description of the defect (we recommend that you document everything, wherever possible, with photographic material).

In case of receipt of damaged products please contact our customer service by email or phone, sending all the documentation possible to highlight the damaged product.

In case of receipt of products that you believe are not compliant we ask you to inform us by e-mail at the addressinfo@cascinasot.com indicating the order number and the reason for the report or by calling us at +393346105267 Our customer service is at your disposal to resolve the problem and to give you all the necessary information to proceed with the replacement or any refund.

In case you want to take advantage of your right of withdrawal, regulated by the discipline of Legislative Decree 206/05 (Consumer Code), you can do it without any penalty within 14 days from receipt of the goods and upon written communication by registered letter with acknowledgment of receipt.

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